Refund policy
Valid from July 10, 2025
ARTICLE 1. PARTIES
The present refund policy is applicable between Domaines Albert Bichot, SARL, share capital: 5000000 €, registered with the RCS of Beaune in France on 01/01/2011, under the number Dijon B 306 906 728, registered office: 6 Bd Jacques Copeau, 21200 Beaune, FR, telephone: +33380243737, email: bourgogne@albert-bichot.com, VAT number: FR76306906728, hereinafter referred to as “the Publisher” and any individual or legal entity, private or public, registered on the Site to purchase a Product, hereinafter referred to as “the Customer”.
ARTICLE 2. DEFINITIONS
“Customer”: any individual or legal entity, under private or public law, registered on the Site.
“Site Content”: elements of any kind published on the Site, whether or not protected by intellectual property rights, such as texts, images, designs, presentations, videos, diagrams, structures, databases or software.
“Publisher”: Domaines Albert Bichot, SARL in its capacity as publisher of the Site.
“Internet User”: any individual or legal entity, under private or public law, connecting to the Site.
“Product”: goods of any kind sold on the Site by the Publisher to Customers.
“Site”: Internet site accessible at the URL boutique.albert-bichot.com, as well as sub-sites, mirror sites, portals and URL variations relating thereto.
ARTICLE 3. SCOPE OF APPLICATION
The Site is freely accessible to all Internet users. Browsing the Site implies acceptance by all Internet users of these terms and conditions. Simply connecting to the Site, by any means whatsoever, including via a robot or browser, implies full acceptance of these terms and conditions. When registering on the Site, this acceptance will be confirmed by checking the corresponding box.
By doing so, the Internet user acknowledges having fully read and accepted these terms and conditions without restriction.
Checking the aforementioned box will be deemed to have the same value as a handwritten signature by the Internet user. The Internet user acknowledges the value of the Publisher's automatic recording systems as proof and, unless he/she can provide proof to the contrary, waives the right to contest them in the event of a dispute.
The present general terms and conditions are applicable to relations between the parties to the exclusion of all other conditions, in particular those of the Internet user.
Acceptance of these terms and conditions implies that Internet users have the necessary legal capacity to do so, or, failing this, that they have the authorization of a guardian or curator if they are incapable, of their legal representative if they are minors, or that they hold a mandate if they are acting on behalf of a legal entity.
ARTICLE 4. PURPOSE OF THE SITE
The purpose of the Site is to sell Products to Customers.
ARTICLE 5. ORDERING PROCESS
5.1. Order
To place an order, Internet users may select one or more Products and add them to their basket. Product availability is indicated on the Site, in the description of each item. When their order is complete, they can access their basket by clicking on the button provided for this purpose.
5.2. Validation of the order by the Internet user
By consulting their basket, Internet users will be able to check the number and nature of the Products they have chosen, and will be able to check their unit price, as well as their total price. They will be able to remove one or more Products from their basket.
If they are satisfied with their order, they can validate it. They will then be taken to a form on which they can either enter their login details if they already have them, or register on the Site by filling in the registration form with their personal details.
5.3. Customer payment
Once they have logged in or completed the registration form, Customers will be invited to check or modify their delivery and billing details, and will then be invited to make their payment by being redirected to the secure payment interface marked “order with payment obligation” or similar.
5.4. Order confirmation by the Publisher
Once payment has been received by the Publisher, the latter undertakes to acknowledge receipt to the Customer electronically within a maximum of 72 hours. Within the same time limit, the Publisher undertakes to send the Customer an e-mail summarizing the order and confirming that it has been processed, with all the relevant information.
ARTICLE 6. PRICES - PAYMENT
6.1. Prices
The applicable prices are those displayed on the Site on the day the order is placed. These prices may be modified at any time by the Publisher. The prices displayed are valid only on the day the order is placed and have no effect for the future.
Prices shown on the Site are in euros, inclusive of all taxes, and exclusive of delivery charges.
6.2. Payment methods
In the case of payment by credit card, the Publisher has no access to any data relating to the Customer's means of payment. Payment is made directly to the bank.
In the case of payment by money order, cheque or bank transfer, delivery times do not begin to run until the date of receipt of payment by the Publisher.
6.3. Invoicing
The Publisher will send or make available to the Customer an electronic invoice after each payment. The Customer expressly agrees to receive invoices electronically.
6.4. Default of payment
Agreed payment dates may not be delayed for any reason whatsoever, including in the event of a dispute.
Any sum not paid on the due date will give rise, ipso jure and without formal notice, to the application of late payment penalties calculated on the basis of a rate equal to 3 times the legal interest rate, without this penalty affecting the payability of the sums due in principal.
In addition, any delay in payment will result in the invoicing to the defaulting Customer of collection costs amounting to 40 euros, the immediate payment of all sums remaining due whatever the agreed deadlines, increased by an indemnity of 20% of the amount by way of penalty clause, as well as the possibility of unilaterally terminating the contract to the detriment of the Customer. This clause falls within the scope of the provisions of article 1152 of the French Civil Code, which allows the judge to reduce the indemnity if the judge considers it excessive.
6.5. Reservation of title
The Products sold remain the property of the Publisher until full payment of their price, in accordance with the present retention of title clause.
ARTICLE 7. CLAIMS - RETRACTION - WARRANTY
7.1. Customer service
The Site's customer service department is available Monday to Friday from 09:00 to 17:00 on the following toll-free telephone number: 0380243737, by e-mail to: bourgogne@albert-bichot.com or by post to the address indicated in article 1 of these terms and conditions. In the latter two cases, the Publisher undertakes to provide a response within 3 working days.
7.2. Right of withdrawal - Distance selling
The present article 7.2 applies to Customers who are consumers within the meaning of the preliminary article of the French Consumer Code.
7.2.1. Conditions for exercising the right of withdrawal
In accordance with current legislation on distance selling, the Customer has a period of fourteen clear days in which to exercise his right of withdrawal without having to justify his decision or pay any penalties, with the exception, where applicable, of the cost of returning the goods.
The period referred to in the previous paragraph runs from either the day on which the distance contract is concluded for contracts relating to the provision of a service and/or the supply of digital content not provided on a physical medium, or from receipt of the goods by the Customer or a third party, other than the carrier, designated by the Customer, for contracts for the sale of goods and contracts for the provision of services including the delivery of goods.
In the case of an order for several goods to be delivered separately, or in the case of an order for a good made up of multiple batches or parts whose delivery is staggered over a defined period, the period runs from receipt of the last good, batch or part. For contracts providing for the regular delivery of goods over a defined period, the period runs from receipt of the first good.
Where the fourteen-day period expires on a Saturday, Sunday or public holiday, it is extended to the next working day.
The decision to retract must be notified to the Publisher at the address indicated in article 1 of these general terms and conditions by means of an unambiguous statement. The Customer may, for example, use the standard form provided at the end of these terms and conditions. In any event, the Publisher will send the Customer an acknowledgement of receipt of the said withdrawal by e-mail as soon as possible.
7.2.2. Effects of the right of withdrawal
The Customer shall return or restitute the products to the Professional or to any person designated by the latter, without undue delay and, at the latest, within fourteen days of communicating his decision to withdraw.
When the right of withdrawal is exercised, the Professional is obliged to reimburse the Customer for all sums paid, as soon as possible and at the latest within fourteen days of the date on which this right was exercised. Where applicable, the Professional may defer reimbursement until recovery of the Products or until the Customer has provided proof of shipment of the Products, whichever is the sooner. Thereafter, the sum due shall automatically bear interest at the legal rate in force, as specified in article L. 242-4 of the French Consumer Code.
Where applicable, the Professional will make the refund using the same means of payment as that used by the Customer for the initial transaction, unless the Customer expressly agrees to the use of another means of payment and insofar as the refund does not incur any costs for the Customer. However, the Professional is not obliged to reimburse additional costs if the Customer has expressly chosen a more expensive delivery method than the standard one offered.
The direct costs of returning the Product are borne by the Customer. These costs are estimated at a maximum of 115 euros if, due to its nature, the Product cannot normally be returned by post.
The Customer shall only be liable for any depreciation of the Product resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the Product.
The conditions, deadlines and procedures for exercising the right of withdrawal are set out in the standard form provided at the end of these terms and conditions.
7.2.3. Exclusions from the right of withdrawal
The right of withdrawal does not apply, in particular, to contracts :
- contracts for the supply of services fully executed before the end of the withdrawal period and whose execution has begun after prior express agreement by the Customer and express waiver of his right of withdrawal;
- the supply of goods made to the Customer's specifications or clearly personalized;
- the supply of goods likely to deteriorate or expire rapidly;
- the supply of goods which have been unsealed by the Customer after delivery and which cannot be returned for reasons of hygiene or health protection;
- the supply of goods which, after delivery and by their nature, are inseparably mixed with other items;
- the supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on market fluctuations beyond the control of the professional;
- concluded at a public auction;
- the supply of digital content not provided on a tangible medium, the execution of which has begun after the Customer's express prior agreement and express waiver of his right of withdrawal.
Similarly, the right of withdrawal does not apply to contracts that have been fully executed by both parties at the express request of the Customer before the latter exercises his right of withdrawal.
When validating the order for a service, the Customer's waiver of the right of withdrawal will be indicated by ticking the box corresponding to the following sentence: “I expressly waive my 14-day right of withdrawal for the services I will receive before the end of this period”. The Customer will then receive confirmation by e-mail of his or her waiver of the right of withdrawal.
Customers who have exercised their right to withdraw from a contract for the provision of services, the performance of which has begun, at their express request, before the end of the withdrawal period, shall pay the professional an amount corresponding to the service provided until the communication of their decision to withdraw, this amount being proportional to the total price of the service agreed in the contract.
7.3. Cancellation of the contract at the customer's initiative
The consumer customer may terminate the contract by registered letter with acknowledgement of receipt if the delivery date for the goods is exceeded by more than seven days. In this case, the customer will be reimbursed for any sums paid at the time of ordering.
The present clause is not intended to apply if the delay in delivery is due to force majeure. In such a case, the Customer undertakes not to take any legal action against the Publisher and waives the right to invoke the cancellation of the sale provided for in the present article.
7.4. Warranties
7.4.1. Warranty for defects and apparent faults
It is the Client’s responsibility to check the condition of the Products at the time of delivery. This verification must include the quality, quantity, and references of the Products, as well as their compliance with the order. No claims will be accepted after a period of three days from the date of delivery. In any case, any claim concerning delivered parcels will only be considered if the Client, acting as a professional, has made reservations with the carrier in accordance with Articles L. 133-3 et seq. of the French Commercial Code.
7.4.2. Warranty for Hidden Defects and Faults
7.4.2.1. Statutory Warranties
Clients benefit from a statutory warranty of proper delivery (Article 1604 of the French Civil Code), a statutory warranty against hidden defects (Articles 1641 et seq. of the Civil Code), and a safety guarantee (Articles 1245 et seq. of the Civil Code).
Clients acting as consumers also benefit from a legal warranty of conformity (Articles L. 217-4 et seq. of the French Consumer Code).
7.4.2.2. Contractual Warranty
In addition to the statutory warranty, the Products benefit from a contractual warranty of conformity valid in France for a duration of 1 year from the date of delivery.
7.4.2.3. Returns
To implement the warranty, the Client must return the product to the Publisher’s registered office address, accompanied by a letter explaining the issue and requesting either repair, replacement, or reimbursement.
In all cases, the Client is required to follow the Publisher’s specific instructions regarding the return of the Products.
Return shipping costs remain the responsibility of the Client, except for consumer Clients invoking the conformity guarantee under Articles L. 217-4 et seq. of the Consumer Code.
Consumer Clients have a period of 2 years from the delivery of the goods to act against the seller. Within this timeframe, they may choose between repair or replacement of the Product, subject to the cost conditions provided under Article L. 217-9 of the Consumer Code. Furthermore, the Client is not required to prove the existence of the lack of conformity of the Product for 24 months following delivery, except in the case of second-hand goods.
Where applicable, the legal warranty of conformity applies independently of any commercial warranty. When the consumer Client chooses to invoke the warranty against hidden defects, they may opt for either the cancellation of the sale or a reduction in the sale price.
ARTICLE 8. FINAL PROVISIONS
8.1. Governing Law
These general terms and conditions are subject to French law.
8.2. Modification of These General Terms and Conditions
These general terms and conditions may be modified at any time by the Publisher. The applicable terms and conditions are those in effect on the day of the Client’s order or login to the Site. Any new login to the personal space implies acceptance of the new terms, if applicable.
8.3. Disputes
Pursuant to Ordinance No. 2015-1033 of August 20, 2015, any disputes with a consumer Client that may arise in the execution of these general terms and conditions and that cannot be resolved amicably shall be submitted accordingly.
Furthermore, the consumer Client is informed of the existence of the online dispute resolution platform available at the following URL:
https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
Since January 1, 2016, mediation has been mandatory for all. Thus, any professional selling to consumers is required to provide the contact details of a competent Mediator in the event of a dispute, regardless of whether the sale is made online or in a physical store (Source: FEVAD).
8.4. Entirety
If any clause of this contract is declared null and void, such nullity shall not affect the validity of the other clauses, which shall retain their full force and effect. In such an event, the parties shall, as far as possible, replace the voided clause with a valid clause reflecting the intent and purpose of these terms.
8.5. No Waiver
Failure by the Publisher to exercise any of the rights granted under these terms shall not be interpreted as a waiver of such rights.
8.6. Telemarketing
The Client is informed that they may register on the opt-out list for telemarketing at: http://www.bloctel.gouv.fr/
8.7. Language of These General Terms
These general terms and conditions are provided in French.
8.8. Unfair Terms
The provisions of these general terms and conditions apply subject to compliance with the mandatory provisions of the French Consumer Code concerning unfair terms in contracts between professionals and consumers.
