Terms of sale

SALES TERMS & CONDITIONS  Valid from 15 July 2025

Our general sales conditions (GSC) distinguish between 3 different situations

- Wines sold en primeur at the Hospices de Beaune and Hospices de Nuits-Saint-Georges auctions, before they are made available. These wines are subject to specific and exceptional conditions of sale, due to the very fact of the en primeur sale and the auction principle, as indicated below in the section entitled PART A / HOSPICES EN PRIMEUR WINES.

- Albert Bichot wines sold en primeur, before they are made available. These wines are subject to specific and derogatory conditions of sale due to the fact that they are sold en primeur. The terms and conditions are set out below in the section entitled PART B / ALBERT BICHOT EN PRIMEUR WINES

- Wines in stock: old vintages of Hospices de Beaune or Nuits, Albert Bichot wines or accessories, the terms and conditions of which are set out below in the section entitled PART C / WINES IN STOCK.

PART A / HOSPICES EN PRIMEUR WINES

PRIOR NOTICE

This document is a translation of our official Terms & Conditions, called “Conditions Générales de Vente 2025”, which are the rules that apply for this sale, and which can be obtained from Jean-David CAMUS. This document is here to help you understand the official French Terms & Conditions.

PROTECTION OF UNDERAGE BUYERS

As per the articles L3342-1et L3353-3 of French public health laws, selling alcohol to underage buyers is forbidden. So only people aged more than eighteen (18) years old or the minimum legal drinking age in their country of residence have the right to order online our products. Alcohol abuse is dangerous, please enjoy our wines responsibly.

OBJECT

Maison Albert Bichot, located 6 bis boulevard Jacques Copeau, 21 200 Beaune - FRANCE, organises through its website www.hospices-beaune.com a system allowing people to

• buy with Albert Bichot several wines (also called Cuvées) from the Hospices de Beaune estate at the Hospices de Beaune auction in November 2025. The 2025 vintage will be sold en primeur (as futures).
  • entrust Albert Bichot to age for 12 to 16 months in average and then bottle those wines in Albert Bichot’s cellars in Beaune, until they are ready for shipping in autumn 2027.

GENERAL RULES

Wines are sold in bottles of 75 cl by default. They are packaged in cardboard box for bottles sold by the unit and in wooden case for wines sold by multiples of 3 or 6 bottles of the same wine.

Prices and quantities are subject to confirmation by Albert Bichot before the order is considered as definitive. The buyer agrees to be 18 years old minimum when it orders online, or of the minimum legal age in its country of residence.

Products are sold within a limited stock quantity. If products sold are eventually out of stock, Albert Bichot will contact the buyer and refund the order quickly. Prices are in Euros (€) including VAT applicable at the order date. Any change in VAT rate might be applied to the products prices. Albert Bichot reserves the right to change prices at any time without notice. The price on the online store at the time of order will apply.

KEY PRINCIPLES

As wines are sold at an auction, the final result of the auction and the price of the wine cannot be known in advance. So, the principle proposed by Albert Bichot and that each buyer agrees on when an order is placed online is the following:

• The operation is a collective purchase. Albert Bichot will bid on full barrels (288 bottles after ageing) on a selection of 5 wines that are shared will all buyers, sold by 1, 3 or 6 units of the same quality
• For each wine, Albert Bichot sets before the auction a maximum hammer price. This is a ceiling price that we define for all customers and is agreed on when orders are placed online. This maximum price is the same for all buyers who ask Albert Bichot to bid on their behalf. To this maximum hammer price corresponds a final bottle price for the buyer, as defined by a price list making the conversion between hammer price and final bottle price after ageing. The full pricelist is available upon request. An extract of this pricelist can be found below.
• On the online store https://boutique.hospices-beaune.com/ the final bottle price corresponds to: hammer price + auctioneer fee + barrel + all ageing and bottling costs. It also includes French VAT that the customer will pay for all wines shipped inside the European Union. If the customer is outside Europe, VAT will be removed at invoicing stage (example: USA).
• On the online store prices are with the Incoterm EXW (ex-works Beaune) so our prices do NOT include shipping costs to France or your country of delivery, which will have to be paid separately before shipping.
• Please note that excise and duty or other custom taxes linked to the import regulations and laws in your country might apply (example: UK or Ireland). Prices communicated by Albert Bichot do NOT include such duties and taxes or VAT. They will have to paid directly by the buyers to their local tax representative prior to importation in their country to comply with the local laws.
• It is possible for a customer to come and collect the wines in our Beaune logistics center to avoid paying transport. But in this case French VAT will be added and must be paid by the buyer. This does not remove the obligation for the buyer to comply with the import rules in its country and to pay any customs, duties or any other taxes that are due to be in full compliance of local regulation and wine import laws.
• Albert Bichot proposes several options detailed below: custom labels, bottle sizes different than 75 cl
• To confirm its purchase, the customer must pay online a deposit of 80% of total maximum price. This deposit is compulsory and is the proof of the customer engagement.

Extract from the 2025 pricelist making the conversion hammer price > final price per bottle (excluding options and shipping) and including VAT

VAT must be paid by the buyer for all wines shipped within the European Economic Union. VAT is NOT due for wines shipped outside the European Economic Union.

Hammer price	10 000 €	12 000 €	15 000 €	18 000 €	20 000 €
Bottle price (including 20% VAT) Shipping NOT included	88,00 TTC	102,00 € TTC	124,00 TTC	145,00 € TTC	159,00 TTC
Hammer price	22 000 €	25 000 €	28 000 €	30 000 €	34 000 €
Bottle price (including 20% VAT) Shipping NOT included	174,00 € TTC	195,00 € TTC	217,00 € TTC	233 € TTC	264,00 € TTC

Full pricelist available upon request.    

• Result of the auction: 2 possibilities

1. If Albert Bichot is not successful and cannot buy below or at the maximum hammer price defined, your order is cancelled, and we refund your deposit.
2. If Albert Bichot succeeds in buying below or at the maximum hammer price, we adjust the final price as per our conversion pricelist. In other words, the customer knows in advance the maximum price of its purchase, but this price can go down if we buy below the maximum hammer price defined. 

ORDER TAKING AND CONFIRMATION

1/ To order online, the customer must create an account on https://boutique.hospices-beaune.com  with its full invoicing / shipping addresses

2/ On the virtual shop, choose the que quantities of each of the 5 wines and add them to the basket by multiples of 1,3 or 6 bottles

3/ Indicate / confirm shipping and invoicing address

4/ Pay the 80% deposit, with 2 possible payment solutions

• Credit card in a secure environment
• Bank transfer to arrive to our bank 3 days before the auction at the latest. Please specify HDB2025 and your order number as reference and send us by email a copy of your bank transfer for tracking. IBAN FR76 1213 5003 0008 8008 0989 566 / SWIFT BIC: CEPAFRPP213. Our bank details are available on

5/ Orders are processed chronologically. They must be complete (order form, payment of the deposit). We remind you that we only buy full barrels, so early ordering is recommended.

6/ A few days after the auction, we send you an email with the final results for each wine. The final price of your is then known

7/ A written confirmation letter is sent a few months after the auction with: the final amount of your order, the deposit received, VAT (if applicable) and shipping costs to pay with the second payment in January 2027. The invoice is sent to you upon request but can only be sent AFTER shipping.

8/ In January 2027, we will send you a letter or email to ask you to pay the remaining 20% of your order and if you want to add extra options detailed below. You must reply within 30 days.

Option 1: custom labels with your name as a buyer (absolute minimum: 6 bottles of the same wine)

This option is ONLY possible for customers who bought wines in sets of 6 bottles of the SAME wine. It is absolutely NOT possible for customers who bought less than 6 bottles of the same wine. Please note: The number of letters is limited (limited space) and the text must fit in one single line. The typeface is the typeface of the rest of the label and cannot be modified. Only one colour is available: black

The cost of a custom label is 70 Euros (excluding 20% VAT if applicable) per set of custom labels (6, 12, 24 bottles, etc.)

Following the Hospices de Beaune Estate guidelines, Albert Bichot reserves the right to refuse customizations with texts that do not fit the spirit of the charity auction, with fanciful, too long, or too much promotional texts. Please bear in mind that in addition to our own verification, each label will also be submitted to the Hospices de Beaune estate for final approval and their decision is sovereign.

Option 2: Magnums and jeroboams bottles

Your wine can be bottled in magnums (150 cl) or jeroboams (300 cl). An ideal option for slower ageing conditions or as a gift. Minimum quantities below must be strictly respected for wine quality reasons.

> Magnums: (cost of bottle x 2) + extra cost of 2,5 Euros (excluding VAT) per magnum. Minimum: 24 magnums. Shipped in wooden cases of 3 magnums. Extra cost for custom label will apply as per option 1 detailed above: 84 Euros per set of custom labels

> Jeroboams: (cost of bottle x 4) + extra cost of 40 Euros (excluding VAT) per jeroboam. Minimum: 12 jeroboams. Shipped in individual wooden case. Extra cost for custom label will apply as per option 1 detailed above: 84 Euros per set of custom labels

9/ Shipping and delivery methods – in autumn 2027 for vintage 2025

• Collection of your wine in Beaune. Once the wine is available, you can come to collect the wines in Beaune at our logistics center, in weekdays only, upon appointment. You will then have no shipping costs to pay. Customers can only collect wines totally paid, including VAT.
• Shipping in France or within the European Union. You’ll find below a list of the countries and associated costs where we can ship the wines to with a delivery partner. VAT in the country of destination is applicable and must be paid by the buyer.
• Shipping outside Europe (Asia, USA…) We can ship your wines in most cases. Please contact us before the auction or as soon as you can after your purchase to discuss this. If you live in the USA, please visit this dedicated page https://hospices-beaune.com/en/shipping-usa Please note that there are some countries where shipping wine to a non professional is impossible by law. Reminder: customs and duties might apply and must be paid by the buyer upon importation.

	Germany, Belgium, Luxembourg, Netherlands, Spain, Italy, Monaco (DHL Economy Express)	Denmark, Finland, Sweden, Greece, Portugal (DHL Economy Express)	Other European Countries + Rest of the World
6 or less	70,00 €	75,00 €	Custom quote per request
7 to 12	100,00 €	110,00 €	Custom quote per request
13 to 18	120,00 €	140,00 €	Custom quote per request
More than 18	Custom quote	Custom quote	Custom quote per request

 

CHARACTERISTICS AND PRICES OF PRODUCTS

Products sold are those displayed in the virtual catalogue published online on https://boutique.hospices-beaune.com/. Products are sold within a limited stock quantity. If products sold are eventually out of stock, Albert Bichot will contact the buyer and refund the order quickly. Prices are in Euros (€) including VAT applicable at the order date. Any change in VAT rate might be applied to the products prices. Albert Bichot reserves the right to change prices at any time without notice. The price on the online store at the time of order will apply.

Prices do not include insurance or delivery fees where these may apply. Delivery fees are calculated separately and included in the final invoice. Delivery charges quoted may only be an estimate of the final delivery fees.       

PRODUCT VERIFICATION

Upon delivery, the Customer must verify the product(s), and in case of damage goods, refuse shipment and return the damaged goods to the Sellers. When the Customer accepts delivery from the shipping company, the delivery is accepted and product verified. In the case of a refused shipment, the Customer must note clear and precise issues on the transporter’s delivery manifest and forward a copy of the manifest including the reasons for refusing shipment to the Sellers within 48 hours by email to or by post to the following address:

Albert Bichot, 6 bis Bd Jacques Copeau, 21 200 Beaune, France.

If a damaged parcel has been delivered and the Customer has signed the delivery note without amendment or reservation, then the product(s) is considered to have been accepted by the Customer, and the Sellers cannot be held responsible for any damage, nor be liable for any indemnity. The mention “subject to unpacking” has no legal or commercial value.

PERSONAL DATA

Personal information about the buyers will be processed in an automatic way. The objective of personal data collected on the website www.hospices-beaune.com or https://boutique.hospices-beaune.com/ is to ensure orders and deliveries can be done, improve our service and answer customer’s needs. Users and buyers consent to the use of their data by Albert Bichot, including the possibility by Albert Bichot to send them promotional material or new offers. Maison Albert BICHOT keeps a register of all personal data treatment as and when they are operated. This list can be consulted upon request. Maison Albert BICHOT makes sure the rights of any person are respected (right to consult, change, deleted personal information). In case you have any question about the treatment of your personal data, please send us an email at rgpd@albert-bichot.com.

RESPONSIBILITY

Albert Bichot SARL is only bound to a ‘best effort’ undertaking. It cannot be held responsible for damage resulting from incorrect use or other problems beyond the Sellers’ control, including explosion, flood, ice, tempest, fire or accident, war, threat of war, sabotage, insurrection, civil disturbance or requisition, acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; interruption or suspension of means of communication, embargoes; strikes, lock-outs or other industrial actions or trade disputes of a third party; difficulty in obtaining materials, labour or machinery; cessation of production or delivery and power failure or breakdown in machinery, etc.

RESOLUTIONS OF DISPUTES

The Conditions of Sale are subject to French law. The language in which the present contract has been recorded is French; all translation on the site is given for information purposes only. Except for people for whom the competent courts shall be determined by the disposition of the Code of Civil Procedure, the Tribunal of Commerce of Dijon shall be the sole competent authority in the case of dispute. This jurisdiction shall also apply even in the case of a plurality of defendants or of recourse to guarantee.

PENALTY CLAUSE (« Clause pénale »)

If, in the case of a previous order, the buyer has failed to meet any of his obligations, he may be refused sale unless he provides satisfactory guarantees or cash payment. No discount for early or cash payment will be granted. Penalties for late payment: unless postponement is requested in good time and granted by us, in accordance with article L 441-6 of the French Commercial Code, late payment penalties are due in the event of non-payment on the day following the payment date shown on the invoice. The interest rate of these penalties is equal to 3 times the legal interest rate, with a minimum of 100 Euros as a lump-sum penalty clause. For all professionals (companies), payment of sums due after the due date shown on invoices will automatically be increased by a flat-rate penalty of €40, in accordance with article L441-10 paragraph 12 of the French Commercial Code.

OWNERSHIP RESERVE (« Réserve de propriété »)

Albert Bichot (the seller) reserves ownership of the goods until full payment of the price in principal and interest. In the event of non-payment of the price on the agreed due date, the seller may repossess the goods, the sale will be cancelled by operation of law if the seller sees fit, and any advance payments made will be retained in consideration of the buyer's enjoyment of the goods. The risks are borne by the buyer as soon as the goods are handed over.

 

PART B / ALBERT BICHOT EN PRIMEUR WINES

Principle of en primeur wines and offer
SARL Maison Albert Bichot markets an exclusive selection of en primeur wines, sold as futures. A vin primeur is a wine sold while it is still being aged in our cellars. As ageing generally lasts between 12 and 18 months, wines from year N can be sold en primeur by Albert Bichot until November 30 of year N+1, and will be delivered to the customer in autumn N+2. For example, the 2025 vintage will be delivered in autumn 2027

General terms and conditions
Sales are made by 75 cl bottle, housed and packaged in cartons of 6 bottles, in multiples of 1, 3 or 6 bottles per quality, depending on the wine. On the https://boutique.hospices-beaune.com online store, prices given to customers include VAT, ex-Beaune, and therefore do not include delivery charges (specified below, to be paid before delivery). Prices and quantities are subject to confirmation by us before the order is considered definitive. The customer declares that he/she is at least eighteen years of age and has full contractual capacity.

How to order a vintage of year N

1/ Orders must be placed online via our secure online store https://boutique.hospices-beaune.com/ . The customer must pay an 80% deposit. An order confirmation is immediately sent by e-mail, then a proforma invoice is sent by post a few weeks after the order is validated by Albert Bichot. Your deposit is cashed.

2/ The balance of the order, VAT at the current rate if applicable and the delivery charges to your country are to be paid separately in January N+2 (January 2027 for the 2025 vintage). We will send you a letter or email to remind you of the amount due.

3/ Your wines will be shipped to you after aging and bottling, in autumn N+2. The final delivery date is decided by Albert Bichot on the basis of quality criteria to respect the wine quality.

4/ When the wines are ready for shipping, a sales assistant will be in touch with you to organize shipping by DHL or other shipping companies.

Payment methods available in the online store

- Payment by credit card (except American Express or Diners Club), indicating card number and expiry date.

- Bank transfer, specifying PrimeursAlbertBichot in the instructions. Our bank details: BNP PARIBAS BOURGOGNE ENTREP IBAN FR76 3000 4004 1300 0201 9395 731 BIC BNPAFRPPBGE

Delivery options in autumn 2027 for vintage 2025

• Collection of your wine in Beaune. Once the wine is available, you can come to collect the wines in Beaune at our logistics center, in weekdays only, upon appointment. You will then have no shipping costs to pay. Customers can only collect wines totally paid, including VAT.
• Shipping to your home in France or within the European Union. You’ll find below a list of the countries and associated costs where we can ship the wines to with a delivery partner. VAT in the country of destination is applicable and must be paid by the buyer.
• Shipping outside Europe (Asia, USA…) If you live in the USA, please visit this dedicated page https://hospices-beaune.com/en/shipping-usa

We can still ship your wines in most cases. Please contact us if you have any questions. Please note that there are some countries where shipping wine to a non professional is impossible by law. Reminder: customs and duties might apply and must be paid by the buyer upon importation.

Futures wines are delivered to the address indicated by the customer, in accordance with the provisions of article R.112-9 of the French Consumer Code. It is the customer's responsibility to check the condition of the packaging and merchandise upon delivery. In the event of damage or non-conformity, the Customer must make reservations on the delivery note, specifying the anomalies noted, and notify Albert Bichot within forty-eight (48) hours of receipt of the wines, by registered letter with acknowledgement of receipt. If any breakage is noted, the Customer must refuse the damaged parcel, indicate this on the carrier's delivery slip and inform Albert Bichot in accordance with the aforementioned conditions.

Once the wines have been made available by Albert Bichot, the Customer has a period of four (4) months to collect the wines ordered from Albert Bichot's winery, or to request delivery at his own expense. After this period, Albert Bichot may invoice the Customer for storage costs. In the event of failure to collect the goods within the time limit set, Albert Bichot will apply the provisions of the French Civil Code, according to which the contract is automatically cancelled. Similarly, Albert Bichot is under no obligation to store the wines after the deadline has passed, and is therefore not liable for any deterioration.

Right of withdrawal

Pursuant to article L.121-21-8 of the French Consumer Code, the right of withdrawal granted to consumers in the case of distance selling does not apply to en primeur sales or sales at public auction.

PENALTY CLAUSE (« Clause pénale ») If, in the case of a previous order, the buyer has failed to meet any of his obligations, he may be refused sale unless he provides satisfactory guarantees or cash payment. No discount for early or cash payment will be granted. Penalties for late payment: unless postponement is requested in good time and granted by us, in accordance with article L 441-6 of the French Commercial Code, late payment penalties are due in the event of non-payment on the day following the payment date shown on the invoice. The interest rate of these penalties is equal to 3 times the legal interest rate, with a minimum of 100 Euros as a lump-sum penalty clause. For all professionals (companies), payment of sums due after the due date shown on invoices will automatically be increased by a flat-rate penalty of €40, in accordance with article L441-10 paragraph 12 of the French Commercial Code.

OWNERSHIP RESERVE (« Réserve de propriété ») Albert Bichot (the seller) reserves ownership of the goods until full payment of the price in principal and interest. In the event of non-payment of the price on the agreed due date, the seller may repossess the goods, the sale will be cancelled by operation of law if the seller sees fit, and any advance payments made will be retained in consideration of the buyer's enjoyment of the goods. The risks are borne by the buyer as soon as the goods are handed over.

PART C / WINE IN STOCK (IMMEDIATELY AVAILABLE)

ARTICLE 1. PARTIES

These general terms and conditions apply between Domaines Albert Bichot, a limited liability company (SARL) with a share capital of €5,000,000, registered with the Trade and Companies Register of Beaune, France, on 01/01/2011, under number Dijon B 306 906 728, with its registered office at 6 Bd Jacques Copeau, 21200 Beaune, France, telephone: +33380243737, email: bourgogne@albert-bichot.com, intra-community VAT number: FR76306906728, hereinafter referred to as “the Publisher”, and any individual or legal entity, under private or public law, registered on the Site to purchase a Product, hereinafter referred to as “the Client”.

ARTICLE 2. DEFINITIONS

• “Client”: any individual or legal entity, under private or public law, registered on the Site.
• “Site Content”: elements of any kind published on the Site, whether protected by intellectual property rights or not, such as texts, images, designs, layouts, videos, diagrams, structures, databases, or software.
• “Publisher”: Domaines Albert Bichot, SARL, acting in its capacity as publisher of the Site.
• “User”: any individual or legal entity, under private or public law, accessing the Site.
• “Product”: goods of any kind sold on the Site by the Publisher to Clients.
• “Site”: the website accessible at the URL boutique.albert-bichot.com, including all sub-sites, mirror sites, portals, and related URL variations.

ARTICLE 3. SCOPE OF APPLICATION

The Site is freely and publicly accessible to any User. Browsing the Site implies full acceptance of these general terms and conditions by any User. Simply connecting to the Site, by any means whatsoever, including via a bot or browser, constitutes full acceptance of these general terms and conditions. When registering on the Site, this acceptance is confirmed by ticking the appropriate checkbox.

By doing so, the User acknowledges having fully read and accepted these terms without restriction. Ticking the aforementioned box shall be deemed to have the same value as a handwritten signature from the User. The User acknowledges the evidential value of the Publisher’s automatic recording systems and, unless proven otherwise, waives the right to contest them in the event of a dispute.

These general terms and conditions apply exclusively to the relationship between the parties, excluding any other terms, including those of the User.

Acceptance of these general terms and conditions requires that Users have the legal capacity to do so, or, if not, that they have authorization from a guardian or curator if they are legally incapacitated, from their legal representative if they are minors, or that they hold a mandate if acting on behalf of a legal entity.

ARTICLE 4. PURPOSE OF THE SITE

The Site is intended for the sale of Products to Clients.

ARTICLE 5. ORDER PROCESS

5.1. Placing an Order

To place an order, Users may select one or more Products and add them to their cart. Product availability is indicated on the Site, on each product description page. Once their order is complete, they can access their cart by clicking the designated button.

5.2. Order Confirmation by the User

While viewing their cart, Users can check the quantity and nature of the Products they have selected, and review the unit and total prices. They may remove one or more Products from their cart.

If the order is satisfactory, Users may confirm it. They will then access a form where they can either enter their login credentials (if they already have an account) or register on the Site by completing the registration form with their personal information.

Due to the rarity of our wines, Products that appear available at the time of ordering may, in some cases, no longer be available when the order is processed by our company, despite regular updates to the Product database. Our company cannot be held responsible for any Product unavailability or stockouts.

If Products can be restocked, our company will notify the Client by any means, and the Products will be shipped as soon as they are back in stock. In such cases, the indicated delivery times will apply from the date of restocking.

If the Products cannot be restocked, our company will inform the Client by any means and will offer an equivalent Product, such as a different vintage. The Client may either accept this proposal or refuse it and request a full refund of their order. If applicable, a full refund or the difference between the unavailable Product and the replacement Product will be issued using the same payment method originally used, within a maximum period of fourteen (14) days.

5.3. Payment by the Customer

Once they are logged in or have properly completed the registration form, Customers will be invited to verify or modify their delivery and billing information, and then proceed to payment via a secure payment interface bearing the phrase “order with obligation to pay” or any similar expression.

5.4. Order Confirmation by the Publisher

Once payment has been successfully received by the Publisher, they undertake to acknowledge receipt electronically and to send the Customer a summary email confirming the processing of the order, including all related information.

ARTICLE 6. PRICE - PAYMENT

6.1. Prices

The applicable prices are those displayed on the Site on the date of the order. These prices may be changed at any time by the Publisher. The prices displayed are valid only on the day of the order and do not have any effect for the future.

Prices are shown in euros, inclusive of all taxes, but excluding delivery charges.

6.2. Payment Methods

For credit card payments, the Publisher does not have access to any payment data from the Customer. Payment is made directly to the banking institution.

In the case of payment by money order, check, or bank transfer, delivery times begin only from the date the payment is received by the Publisher.

6.3. Invoicing

Upon the Customer’s express request, the Publisher may send an invoice electronically. This invoice can only be issued after delivery.

6.4. Payment Default

Agreed payment dates cannot be delayed for any reason, including in the event of a dispute.

Any amount unpaid by the due date will automatically and without formal notice incur late penalties calculated at a rate equal to three times the legal interest rate, without affecting the enforceability of the principal amount due.

Additionally, any payment delay will result in the Customer being charged a 40-euro recovery fee, the immediate payment of all remaining sums due regardless of the initially agreed deadlines, increased by a 20% penalty clause, and the possibility for the Publisher to unilaterally terminate the contract at the Customer’s fault.

This clause is in accordance with Article 1152 of the Civil Code, which allows a judge to reduce the penalty if deemed excessive.

6.5. Retention of Title

The Products sold remain the property of the Publisher until full payment of their price, in accordance with this retention of title clause.

ARTICLE 7. CUSTOMER SERVICE

The Site’s customer service is available Monday to Friday from 9:00 AM to 5:00 PM at the following non-premium-rate number: 0380243737, by email at: bourgogne@albert-bichot.com, or by post to the address indicated in Article 1 of these general conditions.

In the latter two cases, the Publisher undertakes to respond within 3 business days.

ARTICLE 8. PERSONAL ACCOUNT

8.1. Creating a Personal Account

Creating a personal account is a mandatory prerequisite for any order by a User on the Site. To this end, the User will be asked to provide a certain amount of personal information. Some of this information is deemed essential for creating the personal account. Refusal by the User to provide such information will prevent the creation of the account and, as a result, the validation of the order.

During the account creation process, the User is asked to choose a password. This password ensures the confidentiality of the information contained within the account. The User must therefore not disclose or share it with any third party. Otherwise, the Publisher cannot be held responsible for any unauthorized access to a User’s account.

The Customer agrees to regularly review and update their information directly through their personal account.

8.2. Content of the Personal Account

The personal account allows the Customer to view and track all orders placed on the Site.

Pages relating to personal accounts may be freely printed by the account holder but are not admissible as legal proof in court. They are intended solely for the efficient management of the Customer’s orders.

The Publisher undertakes to securely retain all contractual elements required by law or regulation.

8.3. Account Deletion

The Publisher reserves the right to delete any Customer’s account that violates these general conditions, particularly in cases where false, incomplete, misleading, or fraudulent information has been provided, or if the account has remained inactive for at least one year.

Such deletion will not constitute a fault of the Publisher or damage to the excluded Customer, who will not be entitled to any compensation.

This exclusion is without prejudice to any legal action the Publisher may initiate against the Customer if warranted.

ARTICLE 9. PERSONAL DATA

In the course of its service, the Publisher will process personal data of its Customers.

9.1. Data Controller Identity The controller of the data collected and processed on the Site is the Publisher.

9.2. Data Protection Officer Identity

In case you have any question about the treatment of your personal data, please send us an email at rgpd@albert-bichot.com.

9.3. Data Collected

9.3.1. Data Collected from Customers

In the context of its contractual relationship, the Publisher may collect and process the following Customer information: Email, Full name, Telephone number, Address, State/Province, Postal code, City, and Contract history.

9.3.2. Use of Collected Data

The data collected during the contractual relationship are subject to automated processing for the following purposes: To initiate legal proceedings; To verify Customer identity;

9.3.3. Legal Basis for Processing The legal basis for data processing is the contractual relationship.

9.3.4. Data Recipients The data collected is accessible only by the Publisher and solely to the extent necessary for fulfilling contractual obligations. This data, whether in individual or aggregated form, is never made freely viewable by any third party.

9.3.5. Retention Period of Personal Data

The personal data collected is retained for the duration of the contractual relationship and for as long as the Publisher may be held liable. After the retention period has expired, the Publisher undertakes to permanently delete the personal data without keeping any copy.

9.3.6. Security and Confidentiality of Personal Data

Personal data is stored securely, using current technological standards, in compliance with the General Data Protection Regulation (GDPR) and applicable national legislation. Access to the Publisher’s premises is also secured.

9.3.7. Data Minimization

The Publisher may also collect and process any data voluntarily provided by its Clients. The Publisher encourages Clients to only provide personal data that is strictly necessary for the execution of contractual obligations. The Publisher commits to retaining and processing only the data strictly necessary for its professional activities and will delete any irrelevant data received as soon as possible.

9.4. Respect for Rights

Clients of the Publisher have the following rights regarding their personal data, which they may exercise by writing to the Publisher’s postal address or by completing the online contact form.

9.4.1. Right to Information, Access, and Communication of Data

Clients have the right to access their personal data. Due to the Publisher’s obligation to ensure security and confidentiality in processing personal data, requests will only be processed if the Clients provide proof of identity—either by submitting a scan of a valid ID (for electronic requests) or a signed photocopy of a valid ID (for written requests), accompanied by the statement: “I certify on my honor that this copy of the ID is a true copy of the original. Done at … on …”, followed by their signature.

To assist them in their request, Clients can find a model letter provided by the CNIL

9.4.2. Right to Rectification, Erasure, and Right to Be Forgotten

Clients may request the rectification, update, blocking, or deletion of personal data that may be inaccurate, incorrect, incomplete, or outdated.

They may also set general or specific guidelines regarding the fate of their personal data after their death. If applicable, the heirs of a deceased person may request consideration of the death and/or the necessary updates. A model letter from the CNIL is available

9.4.3. Right to Object to Data Processing

Clients may object to the processing of their personal data. A model letter from the CNIL is available

9.4.4. Right to Data Portability

Clients have the right to receive the personal data they have provided to the Publisher in a transferable, open, and readable format.

9.4.5. Right to Restriction of Processing

Clients may request the limitation of processing of their personal data. In this case, their data may only be retained and no longer processed by the Publisher.

9.4.6. Response Time

The Publisher undertakes to respond to any request for access, rectification, objection, or any additional information request within a reasonable timeframe not exceeding one month from the date the request is received.

9.4.7. Complaint to the Competent Authority

If Clients believe that the Publisher is not complying with its obligations regarding personal data, they may file a complaint with the competent authority. In France, this is the CNIL, which can be contacted [here].

9.5. Transfer of Collected Data

9.5.1. Transfer to Partners

The Publisher uses authorized service providers to facilitate the collection and processing of its Clients’ data. These providers may be located outside the European Union.

The Publisher ensures in advance that such providers offer appropriate guarantees and comply with strict confidentiality, usage, and data protection requirements—for example, via the U.S. Privacy Shield framework.

9.5.2. Transfer Upon Request or Court Order

Clients also agree that the Publisher may disclose collected data to any authority upon official request or by court order.

9.5.3. Transfer in the Event of a Merger or Acquisition

If the Publisher is involved in a merger, asset sale, financing, liquidation, bankruptcy, or acquisition of all or part of its business by another entity, Clients agree that the collected data may be transferred to that entity, which will then process the data in accordance with these Terms of Service, replacing the Publisher.

ARTICLE 10. LIABILITY OF THE PUBLISHER

10.1. Nature of the Publisher’s Obligations

The Publisher undertakes to exercise due care and diligence in providing high-quality Products in accordance with these Terms and Conditions. The Publisher is only subject to a best-efforts obligation regarding the services covered herein.

10.2. Force Majeure - Client Fault

10.2.1. Force Majeure

For the purposes of these Terms, the following shall be considered force majeure: any hindrance, limitation, or disruption of the Service due to fire, epidemic, explosion, earthquake, bandwidth fluctuations, service provider failure, transmission network breakdown, facility collapse, illegal or fraudulent use of credentials provided to the Client, hacking, a security breach attributable to the host or developers, flood, power outage, war, embargo, law, injunction, governmental demand or requirement, requisition, strike, boycott, or any other circumstance beyond the Publisher’s reasonable control. In such cases, the Publisher shall be exempt from performing its obligations to the extent affected by the hindrance, limitation, or disruption.

10.2.2. Client Fault

A Client fault includes any misuse of the Service, fault, negligence, omission, or failure on the Client’s part or that of their representatives, failure to follow the Publisher’s advice, disclosure or unlawful use of credentials, and the provision of incorrect or outdated information. The use of any automated processes such as bots or automated queries that contradict the spirit or letter of these Terms will also be considered a fault.

10.3. Technical Issues - Hyperlinks

In case of inability to access the Site due to technical issues, the Client shall not claim any damages. Extended or indefinite unavailability of online services shall not constitute prejudice and shall not entitle the Client to any compensation.

The Site may contain hyperlinks to other websites. The Publisher bears no responsibility if the content of such websites violates applicable laws. Likewise, the Publisher is not liable for any harm caused by visiting those sites.

Given the current state of technology, the display of Product representations (e.g., color or shape) may vary from one device to another or differ from reality based on screen or graphic quality. Such variations are not attributable to the Publisher and cannot result in liability.

10.4. Damages Payable by the Publisher

In the absence of any legal or regulatory provisions to the contrary, the Publisher’s liability is limited to the direct, personal, and certain damages suffered by the Client that are directly related to the fault in question. The Publisher shall in no event be held liable for indirect damages such as, but not limited to, loss of data, commercial damage, loss of orders, damage to brand image, business interruptions, or loss of profits or clients. Likewise, and within the same limits, the total amount of damages payable by the Publisher shall in any case not exceed the price of the Product ordered.

10.5. Hyperlinks and Website Content

The Website Content is published for informational purposes only, without any guarantee of accuracy. The Publisher shall under no circumstances be held liable for any omission, inaccuracy, or error contained in the information that may cause direct or indirect damage to the Internet user.

ARTICLE 11. INTELLECTUAL PROPERTY

11.1. Legal Protection of Website Content

The Website Content may be protected by copyright and database rights. Any representation, reproduction, translation, adaptation, or transformation, whether partial or complete, carried out illegally and without the consent of the Publisher or its legal successors constitutes a violation of Books I and III of the French Intellectual Property Code and may result in legal action for infringement.

11.2. Contractual Protection of Website Content

The Internet user contractually agrees with the Publisher not to use, reproduce, or represent the Website Content in any way, whether or not such content is protected by intellectual property rights, for any purpose other than viewing through a robot or browser. This prohibition does not apply to indexing robots whose sole purpose is to scan the content of the Website for indexing.

ARTICLE 12. FINAL PROVISIONS

12.1. Governing Law

These general terms and conditions are subject to French law.

12.2. Amendments to the General Terms and Conditions

These general terms and conditions may be modified at any time by the Publisher. The terms applicable to the Client are those in effect on the date of the order or connection to the present Website; any new connection to the personal space implies acceptance of the new terms and conditions, if applicable.

12.3. Disputes

Pursuant to Ordinance No. 2015-1033 of August 20, 2015, any disputes arising from the execution of these general terms and conditions and not resolved amicably between the parties must be submitted.

Furthermore, the Client is informed of the existence of the online dispute resolution platform available at the following URL: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show

Since January 1, 2016, mediation is mandatory for everyone. Therefore, any professional selling to individuals must provide the contact details of a competent Mediator in case of dispute, regardless of whether the sale is made remotely or in a physical store (Source: FEVAD).

12.4. Entirety

The invalidity of any clause of this contract shall not entail the invalidity of the other clauses or of the contract as a whole, which shall retain their full effect and scope. In such a case, the parties shall, to the extent possible, replace the invalidated clause with a valid clause that reflects the spirit and purpose of these terms.

12.5. No Waiver

The Publisher’s failure to exercise any of the rights granted herein shall not be interpreted as a waiver of said rights.

12.6. Telemarketing  The Client is informed that they have the right to register on the national do-not-call list at the following address: http://www.bloctel.gouv.fr/

12.7. Language of the General Terms and Conditions These general terms and conditions are provided in French.

12.8. Unfair Terms The provisions of these general terms and conditions are subject to compliance with the mandatory provisions of the French Consumer Code concerning unfair terms in contracts concluded between a professional and a consumer.